Everything you need to know about NTHRA.
We’ve answered the most common questions about our products, orders, shipping, care, and returns. If you need help with something not covered here, our team is happy to assist.
PRODUCTS
What makes NTHRA different?
NTHRA focuses on thoughtfully selected products, quality materials, and timeless design. Every piece is chosen with attention to detail, comfort, and everyday use.
How do I choose the right product?
Product descriptions include the key details you need to make an informed choice. If you’re unsure between two options, contact us and we’ll help you choose.
Are the colours shown online accurate?
We make every effort to display colours as accurately as possible. However, colours may appear slightly different depending on your screen, lighting, and device settings.
ORDERS
How do I place an order?
Select your preferred product and options, add it to your cart, and complete checkout using the available payment methods.
Can I change or cancel my order?
If you need to make a change or cancel your order, contact us as soon as possible. Once an order has entered processing or been dispatched, changes may no longer be possible.
How will I know my order has been confirmed?
After completing your purchase, you’ll receive an order confirmation by email with your order details.
Can I order multiple products in one order?
Yes. You can add multiple products to your cart before completing checkout.
SHIPPING & DELIVERY
Where does NTHRA ship?
We ship to the destinations available at checkout. Available shipping options depend on your delivery location.
How long does delivery take?
Delivery times vary depending on your location and selected shipping method. Estimated delivery information is provided at checkout.
How can I track my order?
Once your order has been dispatched, you’ll receive tracking information by email where available.
Why hasn't my tracking updated?
Tracking can take some time to update after your parcel has been handed to the carrier. If there has been no update for an extended period, contact us for assistance.
Do international orders have additional charges?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the customer's responsibility unless otherwise stated at checkout.
RETURNS & EXCHANGES
What is your return policy?
Returns are accepted according to the conditions outlined in our Returns Policy. Items must meet the applicable eligibility requirements.
How do I request a return?
Contact us with your order number and reason for the return before sending anything back. Our team will provide the appropriate instructions.
Can I exchange an item?
Exchanges depend on product availability and our applicable return conditions. Contact us before returning your item.
What if I receive the wrong or a damaged item?
Contact us as soon as possible with your order number and clear photographs of the item and packaging. We’ll review the issue and help resolve it.
PAYMENT
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.
Is my payment information secure?
Payments are processed through secure payment systems. NTHRA does not have access to your complete payment card details.
ACCOUNT & SUPPORT
Do I need an account to place an order?
You can place an order using the checkout options available on our website. An account may be available for easier access to your order information.
How can I contact NTHRA?
For questions about products, orders, shipping, or returns, contact our support team at contact us page.
How quickly will I receive a response?
Our team aims to respond to customer enquiries as soon as possible during business hours.
STILL HAVE A QUESTION?
If you couldn’t find the information you were looking for, contact NTHRA and our team will be happy to help.